Refund policy

Your satisfaction is our top priority! We want you to love every single bite of Catalina Crunch.

1. Food Safety & No Physical Returns
Due to food safety and health regulations, we do not accept physical returns on any edible products. Once an order has left our facility, it cannot be returned to stock.

2. "Love Every Bite" Guarantee
If you are trying Catalina Crunch for the first time and aren't completely satisfied with a flavor, or if your package arrives damaged, we've got you covered!
• Claim Window: You must submit a request within 7 calendar days of receiving your order.
• Coverage Limit: Claims are limited to $10 per person/household per distinct flavor. 
• Processing: Approved refund claims are issued directly via Venmo or applied as store credit.

3. How to Submit a Claim
If there is an issue with your order or you are unsatisfied with a product, please reach out to us:
1. Email kalangumuke@gmail.com within 7 days of delivery.
2. Include your Order Number and photos of any damaged packaging/items (if applicable).

4. Order Cancellations
Because our fulfillment system processes orders rapidly, orders cannot be modified or canceled once they have been submitted.